Support

Our support services are developed to help you continuously improve your healthcare processes and respond to issues — all while leveraging your implemented Actamedical system and providing the guidance your company need to remain a well-run business.

Your Actamedical support packet depends on your choice and can include the following options:

  • A Living Guide to Actamedical — It is intended for acquiring and updating online information, and communicating both with individuals using Actamedical solution and with experts of our support team. Customers can register for free and get the 24x7 access to Actamedical Living Guide through the actamedical.com site.
  • Response to technical issues — Provides support for mission-critical healthcare processes according to a service level agreement. The agreement describes the time of our team initial reaction and corrective action obligation. The work includes cause investigation for both Actamedical software and custom code and following quality verification to specify technical risks and optimisation potential.
  • Continuous improvement and innovation — Provides access to the latest Actamedical versions and modification packages, tools and methods for upgrading Actamedical software along with up to five days of access to an Actamedical system architect who will analyse your modification package strategy.

With support services you obtain maintenance for your Actamedical system stability and performance, the service packets flexibility to meet changing needs of your company.

For more information about support services, please contact ActaMed SA.

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